Privacy Policy – Moving Expert

General Information

This Privacy Policy applies when TJU NT OÜ (hereinafter: Moving Expert, registration code: 14461489, e-mail: [email protected], phone: +372 56 958 874) processes personal data of individuals (hereinafter: Client).

Moving Expert processes personal data in accordance with the EU General Data Protection Regulation (GDPR) 2016/679, the Estonian Personal Data Protection Act, and other applicable legislation.

Which websites does the privacy policy cover?

www.movingexpert.ee and all its subpages

Controller and contact details

Controller: TJU NT OÜ
Registration code: 14461489
Phone: +372 56 958 874
E-mail: [email protected]

For all questions regarding privacy terms and personal data processing, please contact our data protection contact person by e-mail: [email protected].

Principles of personal data processing

Lawfulness – there is always a legal basis (e.g. consent, contract performance, legal obligation)
Fairness and transparency – clients understand how and why data is processed
Purpose limitation – data is collected for a specific and lawful purpose and not used later for other purposes
Data minimization – only necessary data is collected
Accuracy and up-to-dateness – incorrect data is corrected or deleted
Storage limitation – data is kept only as long as necessary
Security – technical and organizational measures are applied to prevent unauthorized use, loss, or damage of data

Personal data processed

First and last name
Phone number
E-mail address
Service order content and history
Billing and payment information
Client communication history (e-mails, calls)
Cookies and web analytics data (see cookie policy)

Purposes of personal data processing

Provision of services and contract performance
Responding to client inquiries
Issuing invoices and processing payments
Sending marketing messages (only with consent)
Improving website user experience and developing services
Fulfilling legal obligations (e.g. accounting)

Legal bases for personal data processing

Performance of a contract or actions prior to contract conclusion
Client consent (e.g. participation in mailing list)
Legal obligation
Legitimate interest of the company (e.g. to ensure service quality, prevent fraud)

Transfer of personal data

In certain cases, we may transfer client data to:

Partners necessary for service provision (e.g. moving service subcontractors)
Payment service provider (e.g. bank or payment center)
Accounting service provider
State authorities as required by law

All partners process data in accordance with the law and only under the instructions of Moving Expert.

Personal data retention

Data related to contractual relationships is retained for up to 3 years after contract termination
Data related to accounting is retained for 7 years as required by law
Mailing list data is retained until consent is withdrawn

Client rights

Receive information about the processing of their personal data
Request access to their data
Request correction of incorrect data
Request deletion of data (“right to be forgotten”)
Restrict data processing
Receive data in machine-readable format and transfer it to another controller (right to data portability)
Object to data processing
Withdraw previously given consent
Lodge a complaint with the Data Protection Inspectorate (www.aki.ee) if they believe their rights are violated

To exercise all rights, please contact by e-mail: [email protected]

Security

We apply technical and organizational security measures (encryption, access restrictions, backups) to protect client data from unauthorized access, disclosure, alteration, or destruction.

Cookies and web analytics

Our website uses cookies to improve user experience and collect statistics. Cookies can be managed or deleted in browser settings. For more information about cookies, see our cookie policy.

Privacy policy changes

Moving Expert may change and supplement the privacy policy. Changes are published on www.movingexpert.ee and take effect from the moment of publication.